![]() United offers my favorite in-flight entertainment system within North America, and as a frequent traveler with the airline, I have had ample time to explore its offerings. Following the video, the cabin was bathed in a calming deep blue mood lighting, maintaining this ambiance for the duration of the flight. With the introduction of seatback screens, the traditional manual safety demonstrations were replaced with United’s “Safety is Global” video, which was broadcasted throughout the cabin. ![]() Additionally, a retractable drink tray was available in the central armrest. I opted to store my cables in one of these compartments for better organization. ![]() The seat layout remained similar to previous versions, with an in-flight entertainment (IFE) remote available at each seat, as well as individual USB-C and power outlets.Ĭonveniently, the armrests featured three separate storage compartments, allowing for easy organization of personal belongings during the flight. The screen size impressed me, measuring an impressive 13 inches. Upon settling into seat 3F, I immediately noticed the enhanced padding, which provided a noticeably more cushioned experience compared to the previous-generation seats on the 737 MAX. A quick glance at the camera granted me access to board without presenting my boarding pass or passport-a neat and efficient process. Beginning at T-40, customers with disabilities, Active Duty personnel, United’s invite-only Global Service members, families with infants aged two and under, and finally United’s Premier 1K customers were called for pre-boarding.Īs a Premier 1K customer, I approached the podium with passport in hand, only to be informed that it was unnecessary as United would be utilizing biometric scanners. ![]() Boarding and CabinĪrriving at the gate 45 minutes before departure, just 10 minutes prior to the published boarding time, I observed the pre-boarding procedure. Thanks to this seamless check-in experience, I bypassed the traditional check-in counter upon my arrival at Houston. Utilizing the United app, I swiftly checked in for my international flight, a process that took a mere 3-4 minutes as the system verified my passport information and issued my boarding pass. To my satisfaction, I was automatically assigned seat 3F, which I typically prefer due to its window location in the last row, offering a better view of the aircraft’s wings. As a Premier 1K member on United, this perk was made possible. Ten days after booking my flight, I received a delightful surprise in the form of a text message notifying me of an upgrade. It was a pleasant surprise when I checked the United app a day before my flight and discovered that N801UA-one of the newly retrofitted aircraft-had been assigned to operate my journey, giving me the unique opportunity to experience firsthand the future of United’s Airbus fleet. Residing in the Mexican city of Leon, Guanajuato, I frequently travel the BJX-IAH route operated by United’s Airbus A319 fleet. The airline wasted no time implementing these retrofits, with three Airbus A319s and one A320 (as of July 2023) currently flying with the new cabin. This signaled the commencement of the extensive retrofit initiative, which would revolutionize United’s passenger experience. However, a notable milestone occurred when N801UA, a 26-year-old Airbus A319, returned to service in May after spending several months as the prototype for United’s new cabin.
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